Investment Management Training :: essays research papers

Is There a Return on the Investment of precaution Training?Customer satisfaction is no doubt awaitent on a great number of variables. While it may be laborious to measure the actual benefits of educational activity in terms of customer satisfaction, it appears meaty to provide some type of genteelness for employees to improve job performance. gibe to Smith (2001), staffs who have received formal training have been effectuate to be up to 230 percent more productive than untrained colleagues works in the same role. Therefore, it becomes clear that the development of an organizations valet resources is a high priority for todays business leaders. training of staff should be well-planned and supportive of the companys goals. Successful companies pee-pee a consistent system with clear constraints, bothowing employees some freedom go with with responsibility (Collins, 2001). Managers simply cannot rely on their employees coming in with all the necessary skills to be successful in their positions. Some may submit more computer skills, while others need receptionist or time watchfulness skills. Individual needs should drive the training program and this is not invariably an easy task to accomplish. A one-size-fits-all approach to management training entrust most likely not be highly successful. Larry Seldon, a capital of South Carolina University professor, stresses that different customers have different customs, different values, different psyches and different needs. (CNNMONEY, 2004) to each one employees needs may be as individual as their customers needs. When dealing with human emotions and performance, the results are not al slipway predictable or certain. A recent University of Michigan study revealed that customer satisfaction has declined almost three percent over the last five years (CNNMoney, 2004). devout managers recognize that customer service and satisfaction are key elements to be successful in the business world. Training is one of the primary ways to increase employee skills and productivity. Employees need to be well-trained in current job skills, and determine new skills on a continuing basis in baffle to remain competitive (Fernald & Solomon, 1998). Employers need to provide ample opportunities for employees to develop their abilities.A new method of providing this training is through the manipulation of the Internet. Rural communities with diminutive businesses do not have the resources available to provide ongoing, systematic training programs for their employees. William Shuffstall, County senior extension agent, maintains that small businesses need to stay viable because their communities depend on them to keep the local economy alive (Burlingame, 2002). The effective use of technology can assist these small businesses with effective and current training strategies.